Quick Answers

How do I track my order?

Once your order has been packed for shipment by our shipping partner, you will receive an email with tracking information. If you need further assistance, please contact support@accelpay.io.

How do I cancel my order?

Once an order has a tracking number, we are no longer able to cancel or make changes. If you haven't receive a tracking number and wish to cancel, please reach out to support@accelpay.io.

Am I able to pick-up my order?

All orders must be fulfilled by our 3rd party retailers and cannot be picked up.

What is the status of my order?

Please reach out to support@accelpay.io and we'll be more than happy to assist!

Where do you ship?

Our network of fulfillment partners provides coverage to all states except Alaska, Alabama, Arkansas, Hawaii, Kentucky, Mississippi, Tennessee, Utah, and Vermont. 

How long do orders take to ship?

Orders will be processed in 3-5 days and then shipped via UPS Ground.

How much is shipping?

We offer free shipping on orders over $99. For orders below $99, a flat fee of $10 will be added to your transaction to cover shipping. Your product will be delivered directly to your door and all orders containing alcohol will require an adult signature and ID check upon delivery.

Do I need to sign for delivery?

Yes. Adult signature is required for all alcohol shipments in the U.S. If you miss three delivery attempts, your order will be returned to sender. If you miss three attempts, reach out to us at Info@drinkviacarota.com and we will pay to have your order re-shipped to you one time. After that, we would need to charge you for any additional re-shipments.

Who will ship my product?

Our orders are fulfilled by licensed third party retailer which use a variety of fulfillment carriers.

Do you ship internationally?

We currently only ship to the United States.

What do I do if my product is damaged, if I received the wrong product, or if my product was not delivered?

We value your experience and will do whatever is necessary to make things right. If you encounter an issue of any kind, please reach out to support@accelpay.io and we will take care of you.

Do I need to refrigerate my cocktails after opening?

No, our cocktails don't need to be refrigerated. However, it never hurts to have a bottle chilled for the best experience.

Interesting in partnering?

Reach out to us at info@drinkviacarota.com